• In a rare instance you are having problems with your cartridges, please see our Technical Support tab on our Home Page for instructions. 90% of problems are not with the cartridge you changed, typically a different cartridge is too low on ink too accept the new cartridge.

    • CARTRIDGE GUARANTEE

    We guarantee our cartridges for 6 months from date of purchase. Cartridges should be stored in an upright position (like they sit in the printer) and indoor room temperatures.

    Return Policy:

    • Scenario 1 - We will refund your purchase within 90 days from your purchase date, providing the cartridges are unopened and the cartridge boxes are in new and sell-able condition with no writing on the boxes in magic marker or ink pen.
      In order for us to process your return, you MUST obtain a Return Authorization ("RA") before sending your product back. To request an RA#, please email us at customerservice.inkjetsrus.net@gmail.com with your contact information, order number or approximate purchase date. We will credit your payment method for the cost of the cartridge/s, not for the original or return shipping cost.

    • Scenario 2 - If you ordered the wrong cartridge/s, break the factory seal and remove the factory tape and/or cap, we will not refund your purchase. The cartridge/s can not be re-sold and they have no value at this point.

      If a cartridge is defective or our website recommends the incorrect cartridge for your printer, we will exchange or refund your purchase even if the seals have been removed.

    • We are here to help you save money and we are the experts on cartridges, please involve us immediately if you need help getting your cartridges working with your printer. We must determine whether your product is either defective or it is just a finicky printer that does not like our cartridges.
      If we determine our cartridges will not work in your printer for whatever reason, we will send you a return shipping label and pay to replace the product or provide a refund depending on the situation.

    • Products must be returned in a proper shipping box; defective returns must be in a sealed plastic zip lock bag to prevent potential leaking ink damaging cartridges in sell-able condition and to ensure a refund or exchange.

    • Please be sure you have the right cartridge *before* you open it. Our website will recommend the model or you can reference your printer manufacturer's website to be sure (Canon.com, HP.com, Epson.com, etc.).